Booking, cancellation & refund policy

Booking Policy:

While Camp booking using the services of Mounty, the following rules apply: A booking can be done a maximum of 90 days of camping. Booking can be done through our website at https://www.mounty.co .In case of online confirmed bookings, an advance amount needs to be paid by the customer online while booking. The advance amount is based on the estimated total cost and will be adjusted with the final amount at the end of the trip. Due to a genuine reason customers can generate an online request without paying advance but we will contact the customer to confirm the booking.

Cancellation & Refund Policy:

Our cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is listed in every camp detail page and you can check-in any time after that till your reservation is valid. We do not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded. Our cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on our website and app before making a booking.

In case, no cancellation policy is mentioned on the Camp details page, the following cancellation policy shall apply:

For Booking of Camps

Cancellation Time Cancellation Fee
7 days or more prior to check-in time Free cancellation (100% refund)
Less than 7 days before check-in time 0% Refund